Thursday, April 22, 2010

Some sanity in family air travel

After years of reporting on air travel woes, I am please to report that some sanity is emerging. I have written elsewhere about the wonders of Virgin America. It is currently the gold standard in family air travel. But not far behind is JetBlue. JetBlue is cheap and flies to a ton of destinations in the US. It doesn't have WiFi nor Virgin's magical food ordering system but it has TV screens at each set with live TV channels that can be used on take off and landing. It makes you wonder why these are OK for electronics but a Kindle will cause planes to crash. Actually, it doesn't. The ban is plain stupid. 

Finally, a quick endorsement for their customer service. I made an error and booked a pm rather than am flight for the family. It look as if those tickets would be lost but within a day, those penalities were reversed and everything was fine. Very nice.